Plain-English summary
This summary is for convenience only and is not part of the legal agreement.
These Terms of Service ("Terms") are a legally binding agreement between you ("Customer," "you," or "your") and CapyLemon LLC ("CapyLemon," "Company," "we," "us," or "our"), the operator of the GOAT OSSplatform, websites, mobile and progressive web applications (PWAs), APIs, and related services (collectively, the "Services" or "GOAT OSS").
Throughout these Terms, "GOAT OSS" refers to the software and Services; CapyLemon LLC is the contracting party. By creating an account or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Services. If you accept on behalf of a business or organization, you represent that you have authority to bind it.
GOAT OSS is a cloud-based studio and gym management platform that may include:
Not every feature is included in every plan. We may add, modify, or discontinue features from time to time, with reasonable notice of changes that materially affect your use.
You must be at least 18 years old and able to enter into contracts. If you register for a company, studio, gym, or school, you represent that you have authority to act for it. Parents, students, members, and other end users invited by an organization access the Services under that organization's account.
You agree to provide accurate information, keep it current, protect your credentials, and promptly notify us at support@goatoss.com of any unauthorized use. You are responsible for all activity under your account, including that of your staff, coaches, instructors, administrators, and other authorized users. We are not liable for losses caused by weak passwords, shared credentials, or inadequate security on your side.
The Services may provide roles such as Account Owner, Administrator, Manager, Staff, Instructor, Parent, Student, Member, and Guest, each with different permissions. You are solely responsible for assigning, reviewing, and managing permissions within your organization.
Your data belongs to you. As between you and CapyLemon LLC, you retain ownership of all data you upload or generate through the Services ("Customer Data") — family and student records, membership and attendance data, waivers, uploaded files, photos, videos, financial records you enter, inventory, scheduling, and messages. We do not claim ownership and do not sell Customer Data.
You grant CapyLemon LLC a limited license to host, process, transmit, back up, and display Customer Data solely to provide, secure, and improve the Services. You represent that you have all rights and permissions necessary to upload and process such data. We act as a data processor on your behalf, as described in our Privacy Policy.
We may use anonymized, aggregated information that cannot reasonably identify any individual or organization for analytics, benchmarking, product improvement, performance monitoring, capacity planning, and security. Such data will not identify you or any individual.
You are responsible for:
CapyLemon LLC does not provide legal, accounting, tax, employment, or regulatory advice.
You agree not to use the Services to: violate any law; commit fraud or deceptive practices; send spam or messages that violate the TCPA, CAN-SPAM, or carrier rules; transmit unlawful, harassing, defamatory, or obscene content; infringe intellectual-property rights; upload malicious software; attempt unauthorized access; interfere with platform performance; reverse-engineer or copy the Services; circumvent security; or resell or sublicense the Services without our written authorization. We may suspend or terminate accounts that violate this section, with or without notice.
GOAT OSS operates the GOAT OSS messaging program, which sends SMS in two categories:
One-time passcodes to verify your phone number when logging in to the parent portal or staff dashboard. You receive one SMS per login attempt. These cannot be opted out of while using phone-based authentication.
Class reminders, schedule changes, make-up availability, billing notifications, and other operational messages sent by gyms using GOAT OSS to their enrolled families and leads, and to prospective members who opted in via a trial booking or inquiry form.
Message and data rates may apply. Message frequency varies.
No mobile information collected by GOAT OSS for SMS is shared with third parties or affiliates for marketing. Phone numbers used for SMS are not shared, sold, or rented to any third party for their own marketing use.
As the Gym Owner using GOAT OSS messaging features, you acknowledge and agree that:
We may suspend communication features for any account found in violation of messaging laws or carrier policies, including accounts flagged for high spam-complaint rates.
GOAT OSS is offered through one or more subscription plans; features, limits, modules, integrations, and pricing vary by plan. Unless stated otherwise: fees are billed in advance; optional modules and additional users, locations, or devices may incur additional charges; pricing is on our website or in an approved written quote. We may offer trials, promotions, or betas at our discretion and may modify or discontinue them unless otherwise stated.
By subscribing, you authorize CapyLemon LLC and its payment processor to charge your selected payment method for all applicable fees, taxes, and authorized purchases. You agree to maintain valid payment information, promptly update expired methods, and pay applicable taxes unless you provide valid exemption documentation. Charges are processed via Stripe. Failure to maintain a valid payment method may result in suspension or termination.
Subscriptions automatically renew at the end of each billing period unless canceled before the renewal date. Monthly plans renew monthly; annual plans renew annually. Renewal charges use the payment method on file.
If a payment fails, we will notify you by email. You have a 14-day grace period to update your payment method. If payment is not received within the grace period, your account may be suspended and access restricted until the balance is resolved.
We may change subscription pricing with at least 30 days' written notice before the new pricing takes effect for an existing subscription. Continued use after the effective date constitutes acceptance of the updated pricing.
You may cancel at any time in account settings or by contacting support@goatoss.com. Cancellation stops future renewals, does not automatically generate refunds for periods already paid, and does not cancel obligations for outstanding balances. Unless otherwise stated, access continues through the end of the current billing period.
Except where required by law: all fees are non-refundable except during the first 30 days of a new subscription; after 30 days, no refunds are issued for any reason, including partial-month cancellations. Setup, migration, onboarding, training, consulting, and implementation fees are non-refundable once the applicable work has begun. We may issue refunds at our sole discretion.
Certain Services integrate with third-party payment processors. Payment processing is provided by the applicable processor under separate agreements between you and that provider. Depending on the configuration, transactions may be processed on our platform account and settled to your connected account (see Section 18). We do not control payout schedules, guarantee processor approval, or guarantee that any transaction will be processed. You are solely responsible for maintaining a valid account with any required processor.
Where Stripe Connect is used, you contract directly with Stripe. Stripe determines underwriting, verification, reserves, chargebacks, payouts, and account approvals, and its fees are governed by Stripe's agreements. Where transactions are processed as destination charges, funds may pass through CapyLemon LLC's platform account before transfer to your connected account; CapyLemon LLC does not retain your settlement funds beyond any authorized platform or application fee. CapyLemon LLC is not responsible for Stripe's decisions and may receive application or platform fees where authorized.
You remain responsible for chargebacks, refunds, payment disputes, fraud investigations, and card-network compliance. CapyLemon LLC is not liable for losses arising from disputed transactions or payment-processor decisions.
You are responsible for determining, collecting, reporting, and remitting taxes applicable to your business unless we expressly agree otherwise. We do not provide tax advice.
While your account is active you may export your data at any time, subject to reasonable limits on frequency, format, and method, and to any outstanding payment obligations. If you close your account, you may export your business operating data — families, students, contacts, enrollments, attendance, invoice and payment history, and signed waivers — during a 90-day window after closure. You are encouraged to keep your own backups, and are responsible for exporting and retaining any records you are legally obligated to keep (for example, financial/tax records and signed waivers).
Following cancellation or termination, access may be disabled and Customer Data may remain available for the export window above. After that window expires, we may permanently delete Customer Data from active systems — including content we do not release (such as message history and login credentials) — except where we are legally required to retain it. Payment card and bank details are never stored by us; they are held by our payment processor under its terms. We are not obligated to retain Customer Data indefinitely.
We use commercially reasonable efforts to provide reliable Services but do not guarantee any specific uptime. The Services may be unavailable due to scheduled or emergency maintenance, internet or telecommunications failures, third-party outages (including Supabase, Stripe, Twilio, and Resend), security incidents, or force-majeure events. We will endeavor to give advance notice of planned maintenance where practical, and are not liable for downtime beyond our reasonable control.
We continually improve the platform and may add functionality, remove obsolete features, modify workflows, improve interfaces, correct defects, and improve security. While we seek to minimize disruption, continued operation of every feature in its existing form is not guaranteed.
We may provide beta, preview, early-access, experimental, or testing features. These may contain bugs, change substantially, be discontinued without notice, and may be unsupported. They are provided "AS IS."
Certain Services include AI-assisted functionality. You acknowledge that AI output may contain errors and should be reviewed before use, and that we do not guarantee its accuracy, legality, originality, or fitness for any particular purpose. You remain solely responsible for any decisions made using AI-generated content. We may use third-party AI providers to deliver this functionality.
GOAT OSS may integrate with third parties including payment processors, email and SMS providers, calendar and mapping providers, cloud storage, AI providers, accounting software, and communication platforms. We are not responsible for the availability, policies, security, pricing, or actions of third-party providers, and your use of them is governed by their terms.
The Services — including all software, source code, databases, interfaces, designs, workflows, graphics, trademarks, logos, documentation, APIs, AI prompts, and algorithms — are owned by CapyLemon LLC or its licensors and protected by intellectual-property laws. Except for the limited license below, no ownership rights are transferred. You may not copy the Services; reverse-engineer or decompile them except where the law prohibits that restriction; create derivative works; sell, sublicense, lease, or distribute them; or remove proprietary notices.
Subject to these Terms and payment of applicable fees, CapyLemon LLC grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for your internal business operations. This license terminates immediately upon suspension or termination of your account.
You retain ownership of content you upload — logos, photos, videos, documents, class information, marketing materials, website content, forms, and waivers. You represent that you have all necessary rights to upload it and that it does not violate any third party's rights.
If you submit ideas, suggestions, feature requests, bug reports, or other feedback, you grant CapyLemon LLC a perpetual, worldwide, royalty-free license to use, modify, and incorporate it into the Services without compensation or attribution.
By creating an account, you consent to receive communications related to your account, including security notifications, billing notices, service announcements, product updates, and required legal notices. Where permitted, we may also send optional product and marketing communications, which you may unsubscribe from; you may not unsubscribe from essential service-related notices.
We may suspend access to all or part of the Services if fees are unpaid, these Terms are violated, fraud or unauthorized activity is suspected, use threatens the security or stability of the platform, or as required by law or court order. We will use reasonable efforts to give notice when practical, but may suspend immediately if necessary to protect the Services or other customers.
By you: you may cancel per Section 15.
By CapyLemon LLC: we may terminate or suspend your account with 30 days' notice for any reason, or immediately, without notice, for material violation of these Terms, illegal activity, non-payment, or actions that pose a risk to the platform or other users. Upon termination, your license ends, access may be disabled, outstanding payment obligations remain due, and the data-export and retention provisions above continue to apply.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, CAPYLEMON LLC DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE, AND DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CAPYLEMON LLC AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, REVENUE, BUSINESS, DATA, OR GOODWILL, BUSINESS INTERRUPTION, OR ANY DAMAGES ARISING FROM YOUR RELIANCE ON THE PLATFORM FOR LEGAL OR REGULATORY COMPLIANCE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CAPYLEMON LLC'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO CAPYLEMON LLC IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.
You agree to defend, indemnify, and hold harmless CapyLemon LLC and its owners, officers, employees, contractors, affiliates, successors, and agents from any claims, damages, liabilities, judgments, losses, costs, or expenses (including reasonable attorneys' fees) arising out of: your use of the Services; your Customer Content; your violation of these Terms; your violation of any applicable law, including data-privacy laws, COPPA, HIPAA, TCPA, or anti-spam regulations; and any claim by your clients, students, parents, members, employees, contractors, invitees, or regulators arising from your operation of your business.
CapyLemon LLC is not liable for delays or failures caused by events beyond its reasonable control, including natural disasters, acts of government, labor disputes, cyberattacks, utility or internet failures, cloud-provider outages, war, terrorism, pandemics, or other force-majeure events.
You may not assign or transfer these Terms without our prior written consent. CapyLemon LLC may assign these Terms in connection with a merger, acquisition, sale of assets, reorganization, or similar transaction.
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles.
Before filing a lawsuit, both parties agree to attempt in good faith to resolve any dispute informally. Any dispute not resolved informally shall be resolved exclusively through binding individual arbitration administered under the rules of the American Arbitration Association (AAA). You waive any right to participate in a class action or class-wide arbitration. Notwithstanding the foregoing, either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm pending arbitration.
We may update these Terms from time to time. For material changes, we will provide at least 30 days' advance notice through the Services, by email to the address on file, or by other appropriate means. The updated Terms will be posted with a revised "Last updated" date. Continued use after the effective date constitutes acceptance.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force and effect.
Our failure to enforce any provision is not a waiver of that or any other provision.
These Terms, together with any documents expressly incorporated by reference (including the Privacy Policy and any applicable supplemental terms or Data Processing Addendum), are the entire agreement between the parties regarding the Services and supersede all prior understandings.
CapyLemon LLC (operator of GOAT OSS)
Email: support@goatoss.com
Website: goatoss.com
12950 E. Colonial Drive #106, Orlando, FL 32826
Account — a registered GOAT OSS user account.
CapyLemon LLC / Company — the legal entity that operates GOAT OSS and is the party you contract with under these Terms.
Customer — the business or organization subscribing to the Services.
Customer Data — information uploaded, entered, or generated by the Customer through the Services.
End User — any person authorized by the Customer to use the Services, including administrators, staff, instructors, parents, students, or members.
GOAT OSS / Services — the GOAT OSS platform, websites, applications, APIs, and related services.
Subscription — a paid or trial plan granting access to the Services.
By accessing or using GOAT OSS, you acknowledge that you have read, understood, and agree to be bound by these Terms.